She keeps homeowners happy between signing and final invoice.
Sage catches the customers going sideways before they leave a one-star review — and turns the happy ones into your next referral.
“I find out a homeowner's unhappy when the review's already posted. By then it's too late.”— in an owner’s words
What Sage does for your business
Sage is the quiet one. After the deal closes, she watches every customer relationship like a good project manager watches a job site — picking up the signals that something’s off long before the homeowner would think to call you.
Three days of unanswered messages. A reschedule that turns into a no-show. The crew that left material in the driveway. Sage flags the early warning, drafts a recovery play for the rep who owns the account, and only escalates when human hands are required.
On the other side, she watches for the wins. The homeowner who posted a happy update? Sage queues the review request for the moment they’re most likely to say yes — usually 48 hours after the final walkthrough.
What you can put Sage on.
Homeowner health monitoring
Tracks engagement, sentiment, and project momentum after the sale.
Onboarding tracking
Watches every milestone from contract to start date and flags slips.
Early-warning detection
Surfaces homeowners going quietly cold before they cancel or complain.
Review & referral engagement
Asks for the review at the moment the homeowner is most likely to say yes.
You stay in the driver’s seat.
Sage watches, flags what matters, and drafts the next step — but nothing leaves your shop without you. Sage doesn’t send the message, move the money, or close the deal on its own. It hands you the recommendation and the reasoning; you make the call. That’s the line, and it doesn’t move.
A day with Sage.
A quiet customer
Three days of unanswered messages — Sage drafts a recovery touch for the rep.
A reschedule slips
A no-show starts to look like a pattern; she flags it before it becomes a complaint.
A five-star moment
48 hours after the walkthrough, she queues the review request.
