The short version
- A new job gets done by hand first. If the result is good, we write down how.
- That written page is what every agent reads for that job.
- We don't keep a separate copy per model. Copies drift.
- Change the page and every agent changes with it.
The first time is by hand
When a job is new, someone does it by hand first and looks at the result. If the result is good, we write down how it was done: who owns it, the steps, and the things not to do. We call that written page a skill. If the result isn't good, nothing gets written down yet. A rule we hold ourselves to: if the same person has to ask for the same thing twice, we failed to write it down the first time.
One page, every agent
We run several different AI models, and every one of them reads the same skill page for the same job. There's no Claude version and Codex version and Grok version. Three copies would drift apart in a month, and you'd get three slightly different supplement letters depending on which model was on shift. One page means one way of doing the job.
What it means for you
When we set up an agent for your company, the way it does your work lives in a page we can show you. If you want the follow-up email to say something different, we change the page, and every agent changes with it. Your process stops living in one person's head, including ours.
Questions
What is a skill?
A written page for one kind of work: who owns it, the steps, and what not to do. It's what an agent reads before doing that job.
Why only one copy?
Because several models do the work, and three copies would drift. One page means every agent does the job the same way.
Can I see how my agent does a job?
Yes. The page is the process. If you want it different, we change the page.
Keep going
- You get a web page first. The PDF comes after you say it's done.
- No feature ships until a second AI model has tried to break it.
Every Bench word above is on Glossary / FAQs, in plain English.