The short version
- The install crew is the people on the roof.
- Agents are the software that files and runs work.
- Your office team is your people, never the install crew.
- Crew Dispatch keeps its name because it sends the install crew.
Why we're careful with the word
Ask anyone who runs a roofing company who the install crew is, and they'll point at the truck. The install crew is the people on the roof, in the attic, or on the site. Nobody means the office, and nobody means a computer program. Early on we caught ourselves calling the agents the install crew in a draft, and it read wrong the second a contractor looked at it. So we took the word back. In Bench, the install crew means the humans who install.
What you'll see on screen
Crew Dispatch is the board that sends your install crew to a job. That word is right, so it stays. When an agent writes a follow-up or files a supplement, the screen says agent. When it's your office manager or your sales rep, the screen says your people, or it uses their name. Three groups, three words, and none of them get borrowed for a metaphor.
Why it matters to you
Words on a board get read fast, in a truck, on a phone. If one label ever meant two things, somebody would send the wrong one to Oak Street. Keeping the field label where it already lives is the simplest way to keep that from happening.
Questions
Do you call the agents your install crew?
No. Agents are agents. Your office staff are your people. The install crew is the people doing the install.
What about Crew Dispatch?
That board sends the humans on the job. The word is right there, so it stays.
Why be so strict about one word?
Because your people read the board fast. If one label meant two things, somebody would eventually send the wrong one.
Keep going
- A person runs the inspection. Agents run the paperwork.
- Your agents sit next to AccuLynx. They don't replace it.
Every Bench word above is on Glossary / FAQs, in plain English.